Every number extracted from unstructured review text and structured into 7 dimensions: sentiment, complaint category, product area, severity (1–5), actionability, root cause, key phrase.
The full interactive Power BI report — filter by company, category and date. Built from 6 aggregate tables produced by the pipeline.
Fintechs under 20% negative. Traditional Irish banks above 78%. Bank of Ireland and Permanent TSB had virtually zero positive reviews in the dataset.
Verbatim. These are the actual words Irish consumers wrote about their banks and telecoms.
1,030 Trustpilot reviews researched and structured across 7 dimensions to identify where Irish banks and fintechs are failing their customers.
Digital fintechs average 19.7% negative sentiment. Traditional Irish institutions average 87.9%. Customer Support is the single largest failure point at 155 negative reviews. 286 are directly recoverable.